# WonderMail Help — complete documentation Every help topic in WonderMail, in full. Generated 2026-10-28 from the app's own help content. Online version: https://wondermail.ai/help ## Contents - [Getting Started](https://wondermail.ai/help/getting-started) - [The Inbox and Other](https://wondermail.ai/help/inbox-other) - [All the Boxes](https://wondermail.ai/help/boxes) - [Reading and Replying](https://wondermail.ai/help/reading-replying) - [Composing and Sending](https://wondermail.ai/help/composing) - [Triage](https://wondermail.ai/help/triage) - [Spam and Blocking](https://wondermail.ai/help/spam-blocking) - [Snooze and Time](https://wondermail.ai/help/snooze-time) - [Follow-Ups](https://wondermail.ai/help/follow-ups) - [Reply Reminders (Remind / N)](https://wondermail.ai/help/reply-reminders) - [Tasks](https://wondermail.ai/help/tasks) - [Labels](https://wondermail.ai/help/labels) - [Email Rules](https://wondermail.ai/help/email-rules) - [Search](https://wondermail.ai/help/search) - [Keyboard Shortcuts](https://wondermail.ai/help/shortcuts) - [AIVA — The AI Voice Assistant](https://wondermail.ai/help/voice-assistant) - [Auto-drafts — replies written for you](https://wondermail.ai/help/auto-drafts) - [Using WonderMail on Mobile](https://wondermail.ai/help/mobile) - [Settings](https://wondermail.ai/help/settings) - [Your Data, Privacy and Security](https://wondermail.ai/help/your-data) - [AI Help](https://wondermail.ai/help/ai-help) - [FAQs](https://wondermail.ai/help/faqs) --- ## Getting Started Source: https://wondermail.ai/help/getting-started Here's how to connect your first email account, what happens during the first sync, and how to work with more than one account at a time. ### Connecting an account Connect an account in Settings → Accounts. WonderMail supports Google, Microsoft, and IMAP accounts (including presets for common providers, plus Manual entry). First-time setup must be completed on a desktop computer. WonderMail guides new users through connecting an account, choosing up to 10 Snooze times, and learning the essential keyboard controls. Google beta testers may see a warning during connection. Click Advanced, then Continue to WonderMail to finish connecting. Next, Google shows 'nylas.com wants access to your Google Account'. nylas.com is the secure mail service WonderMail uses to talk to Gmail — tick every box, including Send email on your behalf, then click Continue. Your mail always stays on Google's servers, and you can revoke access anytime in your Google Account. After connecting, the first sync pulls your recent mail in batches. Large mailboxes can take a few minutes; you can keep working while it runs. > **Pro Tip:** press U at any time to check the server for new mail instead of waiting for the next automatic sync. When you press U, accounts update one at a time starting with your Main account, and the list refreshes as each account finishes — you don't have to wait for all of them before new mail appears. Pressing U again while a check is running doesn't start a second check — the current one simply continues. All email remains on your Gmail, Outlook, or IMAP server while WonderMail fills in older mail in the background. When you refresh WonderMail, the email list shows a progress bar with the current step — finding conversations, loading messages, or organizing the inbox — until the first usable page is ready. ### Using several accounts - You can connect more than one account. - The account selector sits to the left of the mailbox menu in the top-left of the header: choose All Accounts to see everything together, or pick a single account to see only its mail and labels. - In All Accounts, identical copies delivered to different connected mailboxes are shown once with a copies badge. Actions on that row apply to every copy; single-account views and search results still show each stored copy separately. - Mark one account as Main in Settings → Accounts. New emails compose from the selected account, or from Main when All Accounts is selected. > **Pro Tip:** set your busiest address as Main before you start writing. Every new email you compose from All Accounts goes out from Main, so getting this right once saves correcting the From selector all day. ### When a connection breaks If an email provider confirms that an account authorization expired or was revoked, a banner appears with a Reconnect button, on both computers and phones. Other update failures show Retry update instead, so WonderMail will never ask you to reconnect for an internal database or temporary service problem. A connection attempt stays valid for 10 minutes. If you leave the provider's sign-in page open longer than that, WonderMail shows "connection failed" and you simply click Connect again — nothing is lost. ### When mail stops arriving WonderMail watches its own updates. If an account has not completed a successful update for over an hour, an amber banner appears at the top of the list telling you how long it has been and what to do: press U to update now, and reconnect the account in Settings → Accounts if the notice stays for another hour. Settings → Accounts shows both the last update attempt and the last successful update for every account, so you can always tell whether new mail is really coming in. This amber notice never appears while an account is still importing your older history. That first import can run for hours, and Settings → Accounts shows its progress, so there is nothing for you to fix. If a single email cannot be saved during an update, it is set aside on its own so the rest of your mail keeps arriving on time. WonderMail retries it automatically over the next day. If it still cannot be imported, Settings → Accounts shows how many emails were affected with a Retry button you can press once the problem is fixed. If the list itself cannot load (for example the mail service is briefly unreachable), WonderMail retries quietly a couple of times, then shows "Can't reach your mail service right now — retrying" with a 60-second "Try again in … seconds" countdown that retries automatically, plus a Retry now button if you don't want to wait. When you delete or move hundreds of emails at once, the list shows a "Saving changes… X of Y" progress bar until everything is saved. If any part fails to save, a Try again button appears. --- ## The Inbox and Other Source: https://wondermail.ai/help/inbox-other WonderMail splits incoming mail into two boxes so important mail is never buried. Here's how the split works and how to train it. ### The two boxes - Inbox — the mail that matters. - Other — newsletters, receipts, and bulk mail. ### Training a sender - Drag their email between Inbox and Other in the header tabs, or use Move to. From then on, mail from that sender lands in the box you chose. - ⌘O trains the sender of the open email to appear in Other. - ⌘I trains them to appear in Inbox. Training is per user, not per account: if you train a sender to Other, their mail goes to Other on every connected account. > **Pro Tip:** train once, not repeatedly. Because training follows the sender rather than the account, a single drag fixes that sender everywhere — there is no need to repeat it on your other addresses. ### Dragging between boxes Dragging an email out of Archive onto Inbox or Other un-archives it into that box. If the sender is trained for Other and you drop them on Inbox, WonderMail asks you to confirm first. > **Pro Tip:** every move shows an Undo toast, so train aggressively. If you send the wrong sender to Other you can reverse it in one click. --- ## All the Boxes Source: https://wondermail.ai/help/boxes This is a tour of every box in WonderMail — what each one holds, what lands there, and how to move between them quickly. ### Everyday boxes - Inbox — the mail that matters. - Other — newsletters, receipts and bulk mail. - Sent — mail you have sent from any connected account. - Drafts — unsent messages, including drafts restored by undoing a send. Scheduled sends are listed in Settings → Scheduled. - Archive — everything you archived with E, L, or a rule. Nothing is deleted; search still finds it. > **Pro Tip:** archive freely instead of deleting. Archived mail stays fully searchable, so you never have to decide whether you might need something later. If a new email reaches a conversation in the moment you archive it, before WonderMail has shown it to you, that new email is not archived with the rest — it comes back to your Inbox or Other as unread. Sent emails always stay in Sent — archiving isn't offered there (pressing E in Sent shows a note instead); use Trash to remove one. ### Time-based boxes - Follow-Ups — reply reminders you set and emails coming back from snooze. - Snoozed — everything currently snoozed, with the time it will return. - Future — press - to park an email with a 0–9 importance rating for things you want out of sight but not forgotten. A periodic reminder surfaces what is waiting there. The reminder never fires for marketing or sales pitches, and a parked email never also appears in Follow-Ups when its snooze expires. > **Pro Tip:** use Future rather than Trash for "maybe someday" mail. The importance rating means the periodic reminder surfaces the things that mattered first. ### Spam and deleting mail - Spam and Trash — mirrored with your provider, so emptying either there empties it here on the next sync. - Clear WonderMail Trash — in the Trash box, the header above the list has Clear WonderMail Trash. It clears every Trash conversation from WonderMail (only the selected account when one is chosen) without waiting for your email provider. Copies stay in your Gmail or Outlook Trash until you remove them there or the provider removes them, and cleared mail does not come back on refresh or reconnect. A new reply, or restoring the conversation from Trash in Gmail or Outlook, brings it back. Conversations still being updated with your email account are left for a minute so nothing gets out of step. - Delete forever (one email) — go to the Trash box, open the email, click the … (More actions) button in the reading pane header, then click the trash-can icon labelled Delete forever and confirm. This button only exists in Trash; in every other box the delete key X simply moves the email to Trash. Delete forever removes the email from WonderMail and from your email account, and cannot be undone. - Move to Trash — in the Spam box, the header above the list lets you move every visible spam conversation to Trash in one click. Press Ctrl+Z to undo. - A new reply brings a trashed conversation back — deleting a conversation says what you think of the mail you already read, not of what arrives next, so when someone replies to a conversation sitting in Trash the whole conversation returns to your Inbox (to Other if the sender is one of your Other senders) and shows as unread. Blocked senders, snoozed conversations and mail you sent yourself stay where they are, and your rules still apply to the new message. ### Getting around - Switch boxes with the header menu, with G (Go-to menu), or with the direct keys: I Inbox, O Other, P Follow-Ups, Y Sent, D Drafts, T Tasks. - On desktop, opening a mailbox or label automatically opens its newest email. Opening Drafts opens the most recently updated saved draft; replies and forwards reopen with their original conversation below the composer. - Not sure what a button does? Hover over it for a moment and a tip names the action — including its shortcut key when there is one. On mobile, tap the small ? icons for tips instead. --- ## Reading and Replying Source: https://wondermail.ai/help/reading-replying Here's how the reading pane works and the keys that reply, forward, sign, schedule and search inside a conversation. ### The reading pane The reading pane opens the selected conversation with the newest message expanded. Use the Up and Down arrow keys to move through the list. The More menu on the subject row opens downward with one action per row. It holds Copy Thread, Create a task from this email, Pop out email, Print, and Create PDF, along with Park, Move and Assign label. Copy Thread copies the whole conversation as plain text. Print opens your browser's print dialog, and Create PDF downloads a PDF immediately. Pop out email opens the conversation in its own browser window, where you can read it and Reply, Reply All or Forward; the reading pane keeps showing it until you pick another email. Print and PDF include every email newest first, each with its From, To, CC, BCC when present, Subject, date and time, and body. Unsent drafts are left out. Pictures appear as real pictures: the newest copy of each picture is shown, and older copies of the same picture show only the file name to keep the output small. Each email keeps its layout, headings and links, and pictures from the web are included. If a picture can't be fetched for the PDF, its description shows instead. On desktop and mobile, Create Task, Voice AI, Find in Email and More sit together on the subject row. Every email keeps Reply, Reply All and Forward beside its sender, while its time, date and location appear together below the To row. Compose sits beside Search in the desktop top bar. On desktop, Settings sits at the bottom of the fixed vertical action toolbar between the email list and reading pane. The = key still opens it from anywhere in mail. The preview line in the email list comes from the newest email in that conversation, so it never shows a reply you only started writing in another mail app. Plain-text emails keep their original line breaks and show in a narrower, easy-to-read column; formatted (HTML) emails use the full width. Links in email content underline when you hover over them so they are easy to identify. Attached images, PDFs, Word files, Excel files and CSV files appear below the email with Preview and Download controls and a small real-content thumbnail on their card; clicking the thumbnail opens the full preview. Images embedded in the message stay in the message instead of appearing twice; when a sender identifies one by its exact filename instead of a normal embedded-image id, WonderMail still displays it in place. Wide embedded images fill the available reading width without being clipped while always keeping their original proportions, and small icons and logos keep their original size. WonderMail quietly prepares embedded pictures for the visible emails in Inbox, Other and opened labels, but never preloads them in Spam or other mailboxes; opening any email still loads its pictures normally. Files incorrectly marked embedded by a mail provider still appear as attachments when the message does not use them. Hovering an embedded image shows two small buttons in its top-right corner: a zoom button that opens the image full size in an overlay (click anywhere or press Escape to close) and a download button that saves the image in one click. Like Gmail, emails can't download their own web fonts or borrow WonderMail's own fonts, so their text appears in your computer's standard font. Designed emails keep their own layout, colours, buttons and headings, confined to that email so they never change how WonderMail looks. Very large emails (for example ones packed with pasted pictures) open in full too: WonderMail shows their text right away with a small "Loading full email…" line, then loads the complete original from your provider, pictures included, and uses that full copy for Reply, Forward and Print. If your provider can't be reached, the text stays visible with a Retry link. - Hover over or click a sender or recipient name to open a small card. Its Copy rows copy the address, name, full Email ID or full Conversation ID. Email opens a new message addressed to that person; if another draft is open, WonderMail asks before replacing it. Edit Contact, just below it, opens the contact editor for that person. Separate Search rows find the exact address or exact display name across all your mail, including Spam and Trash; the term is loaded into the search box first, so you can edit or add to it before searching again. Right-click a From, To or Cc name and choose Edit Contact to set that person's first name, last name, cell and email; names you set are used in greetings and address suggestions, and mail sync never overwrites them. To see and edit all your contacts, press G then C (or choose Contacts in the Go to menu, in the ☰ menu at the top left, or on the phone's More screen); search by name or address, click anyone to edit them, and press Esc to return to your email. ### What this means for you Above the newest message, a slim strip appears only when AI can save you reading effort or reveal concrete value: an action, deadline, decision, commitment, risk, important fact, or a specific non-obvious implication supported by the email and your goals. Acknowledgements, thank-yous, routine confirmations, simple link sharing, obvious restatements and vague significance get no strip. When shown, the summary is up to 40 words, uses the "Who you are" and "Your goals" text in Settings, and tells you what to do: it opens with Action required: — naming exactly what to do and to whom — or No action required: followed by the single most useful fact. When an email asks you to pick a time for an interview, meeting, call or viewing, the strip also shows up to four time buttons built from the sender's offered times — for a range of an hour or more, its start time and half an hour before its end are included. Tap one and a reply opens with a greeting and that time already written, ready for you to review and send. When the sender offers a time window and asks you to send the invite (for example "Send over a calendar invite for whatever time works for you"), the strip instead shows a button for every half hour in that window. If no date is clear, pick one of the next three business days first; times already past are hidden. Use – and + to change the meeting length in 15-minute steps (30 minutes to start), and the Link menu to choose which saved meeting link to use; your starred link is chosen first, and Edit links… manages them. Tap a time and a reply opens saying "Great, I've attached a meeting invite for…" with your link and an attached calendar invite the guest can accept. Nothing is sent until you press Send. An Add to my calendar button also appears under the times so you can put the same meeting on your own calendar in one click. Summaries are saved with the conversation, so opening the same email again is instant. A new reply makes the summary out of date and it is rewritten the next time you open it. New mail in Inbox and Other is summarised in the background as it arrives (checked every 5 minutes), and each check also recovers missing summaries from the last 7 days, so it is usually ready before you open it. Mail you sent yourself is skipped. If a summary is not ready yet, nothing appears while the AI decides — no spinner, and opening or moving between emails is never held up — and the strip writes itself onto the screen word by word only once there is something worth saying. PDFs and documents attached to the newest message are read into the summary as well; images are skipped, and a document too large to read is noted at the end of the summary. When you open an email that has never been summarised, attachments are skipped for speed and the background pass picks them up. If the main AI service is busy or down, the summary is retried once and then written by a backup AI service instead of failing. When that happens the strip ends with a quiet "written by backup AI" note. If both services fail, no strip is shown; open the email again later to retry. Short emails get no summary strip: when the newest email's own text is under 60 words (quoted history not counted) and its verdict is not "Action required:", the strip stays hidden — the email is already the summary. Longer emails, and any "Action required:" verdict, always show the strip as usual. ### Replying - R replies. Reply always fills To with the person being answered. WonderMail completes a partially loaded conversation before choosing that person. Saved-reply restoration keeps the exact email being answered, and an untouched empty To line is repaired as soon as its sender finishes loading. Reply All includes everyone on that email, excluding your own connected addresses and removing duplicates. - Press Return on an open email to Reply All. The sender is loaded in To and every other appropriate address is loaded in CC; your own connected addresses and duplicates are excluded. Highlight text first and press Return to Reply All with that text quoted at the top — it appears in italics inside quote marks on a tinted background, with the cursor two lines below it so you can start typing right away. - Meeting invites: when an email contains a Zoom, Google Meet or Teams link with a meeting time, an Add to calendar button appears under the message. Click it to add the meeting (Apple Calendar opens directly with the event ready to add). Use the arrow beside it to choose Google Calendar, Outlook.com, Outlook for work or school, or a .ics file for Outlook desktop and other apps; WonderMail remembers your choice. Zoom and Google Calendar invites are both recognized; when the invite shows an end time it is used, otherwise meetings are added as one hour. If the email body has no meeting time but an invite file (.ics) is attached, WonderMail reads the date and time from that attachment instead. An attached invite works even without a video link, such as a scheduled phone call, and Outlook/Microsoft Teams invite files are supported. Check the time and length before saving. - With a reply or forward already open, highlight more text in the email below and press Return again: that text is added as another quote one blank line below the last line you wrote, with two blank lines under it and the cursor on the second one. Quote as many passages as you like — each one stacks below the last. - In the composer you can also highlight text and click the Quote toolbar button to apply the same italic, quote-marked, tinted block style. - The compose toolbar has a bullet-list button and a numbered-list button side by side. At the start of a new line after Return, type * then a space for an indented bullet, or 1. then a space for an indented numbered list starting at 1. These markers also work after a line break inside a paragraph; only markers you type are converted. Numbered lists keep counting on each new line. Pressing Return twice at the end of a list leaves the list and continues as normal text. The smiley button opens an emoji picker: scroll the grouped list or type in its search box, and click an emoji to drop it into your email right where your cursor is. A Recently used row at the top keeps your latest picks one click away. - While you are writing a reply or forward, each earlier email in the conversation below shows a pencil and an X in its top-right corner. The X collapses that email to a single line and leaves it out of the copy you send, and the pencil opens that email for editing with all its normal formatting, images, links, bullets and tables intact. The edit box opens as tall as the email needs, up to the space available in the window, and scrolls inside if the email is longer. Both changes affect only the copy that goes out — the stored email in your mailbox never changes, and you can undo either one from the inline link or the toast. Your removals and edits are saved with the draft, so they are still there when you reopen it; delete the draft and start a new reply and every email reappears in full. - A saved reply is never put back once you have sent an email in that conversation after it was saved: WonderMail removes that leftover copy instead. If you press Send on text identical to an email you already sent in the same conversation, WonderMail asks before sending it again, and an identical re-send never starts a new Follow-Up reminder. - Every email in the conversation has its own equally sized Reply, Reply all and Forward buttons beside the sender name. Use them to answer one particular person instead of the newest message; R, A and F still answer the newest message. - A mail check running in the background never touches what you are writing. If a new message lands in the conversation while you type, the composer header shows a quiet "New reply arrived below — your draft is untouched" note and your text, recipients and subject stay exactly as they are. A reply always stays tied to the exact email you replied to: a newer email from someone else in the same conversation never changes its To line, and when a conversation is split into one row per sender, a saved reply only comes back on the row of the email it answers. Each email in a conversation keeps its own saved reply, so replies to two different people in one conversation are both kept in Drafts. A draft is only saved once it has typed text, an image or a file; an empty reply is simply closed, and emptying a saved draft removes it from Drafts. - A replies to everyone. - F forwards. - The compose box holds only what you write. The earlier emails are shown once, in the conversation below the composer, and are attached to the copy you send — a forward carries the original under a "Forwarded message" header, a reply carries it under an "On … wrote:" line. - On desktop, keep scrolling down when you reach the bottom of your reply and WonderMail continues through the earlier emails below. Scroll upward at the top of the conversation to return to your reply. - The original email keeps its real formatting inside the forward — pictures, buttons, colours and links look the way they do when you read it, and your recipient gets the same thing. This also works when you forward an older email from a conversation or schedule the forward. Hidden styling code is removed, so you never see raw code. - C opens a blank composer. In the Tasks view, C creates a new task instead. - ⌘T sends a one-tap thumbs-up reply with your default signature — useful for acknowledgements. - ⌘G opens the Signatures menu. Each mailbox can have its own default signature and its own Auto-display setting; manage the signatures themselves in Settings → Signatures. - H opens the schedule-send picker so a message goes out later. Scheduled mail is listed in Settings → Scheduled. - ⌘F finds text inside the open conversation, including quoted history. Sending shows a 10-second countdown with an Undo button. Undo is the only way to stop a send — the ⌘/Ctrl-Z shortcut no longer cancels one, so an undo meant for an archive or a move can never pull back an email by accident. A stopped send puts the message back in Drafts with its original context and shows a notice naming the recipient and exactly what stopped it. > **Pro Tip:** ⌘T is the fastest way to clear an acknowledgement — one key sends a signed thumbs-up reply without opening the composer. ### When two people reply separately When more than one person has replied separately in the same conversation after your last message and you have not answered yet, the email list shows one row per person instead of a single combined row. Each row shows that person's name, their message and its time, and opening it — by clicking it or moving to it with the Up and Down arrow keys — shows that person's own email at the top of the reading pane, with the older emails below it and a "Show newer emails" link to reveal the rest. Reading a row never merges the others back — the separate rows stay until you reply in the conversation. Archiving or snoozing a row (E, the Archive button, a swipe, the F-keys or Z) handles only that person's row; the other rows stay in your list. A snoozed row waits in Snoozed and comes back on its own in Follow-Ups. Archiving or snoozing the last row handles the whole conversation. A new email from an archived person brings their row back. Trash, Spam, moving to Other or Future, star and labels always act on the whole conversation, because the email provider keeps it as one. Each individual email shows Reply, Reply All and Forward beside its sender name. Your reply is threaded to that exact message; if it is a message that has not finished syncing, it is still sent and still lands in the same conversation. ### Reading the row details The location pills below the newest email's To row show where it lives, exactly like the Search result row: Snoozed or Follow-Ups when they apply, its mailbox (such as Inbox), then its labels — but only lists that actually show it, so a snoozed or Follow-Ups email shows just Snoozed or Follow-Ups. Clicking one loads that box or label in the list while leaving the open email on screen. Plain-text emails get the same treatment: their quoted history folds behind Show quoted text, flattened older replies are separated back into readable blocks, and each older email inside it has its own Prior line. Formatted emails do too: when you open quoted history holding several older emails, each one gets its own Prior line. Replies sent from WonderMail fold the same way, and older plain-text emails quoted inside them keep their line breaks. In Settings → Appearance, Prior divider line and Prior divider text set the two colours used between emails. > **Pro Tip:** use the location pill to jump into the label or box an email came from without losing the email you are reading. If the newest message in a thread is a bounce or delivery-failure notice, the row shows a red "Delivery failed" badge. --- ## Composing and Sending Source: https://wondermail.ai/help/composing Here's everything about writing mail: opening the composer, choosing the From account and signature, scheduling, undoing a send, and how drafts are saved. ### Opening the composer - C opens a blank composer (in the Tasks view it creates a new task); R, A and F open the inline composer inside the conversation. - The From account defaults to the selected account, or to your Main account when All Accounts is selected. - On desktop, the From selector sits on the To line, in the column directly above the BCC label, and BCC shares a line with CC. - Recipient fields autocomplete from the people you email most: WonderMail counts how often you write to each address and offers the top ten when the field is empty, and searches every remembered address once you type. Suggestions only appear once you type the first character in To, CC or BCC, so an empty field never covers the rows below it. Use the Up/Down arrow keys to highlight a suggestion and Enter to insert it; the highlighted row stays in view while you cursor through a long list. Esc closes the suggestion list and keeps you in the email; a second Esc closes the email as usual. - The address book is shared across all your connected accounts, and it is built from everyone you have sent mail to — including mail sent from Gmail or another client that WonderMail has synced. Your own connected account addresses are suggested too, listed first and marked “Your account”, so copying or blind-copying yourself takes one keystroke; they are not stored in the address book, so they have no Remove option. - Each address you add to To, CC or BCC becomes a chip with an x. Press Enter or Tab to accept a complete address even when it is not already in autocomplete; click the x to remove it. Backspace on an empty field pulls the last chip back for editing. Double-click any chip to edit that address. - Hover or click a To, CC or BCC chip to see the full address with a copy button, so you can copy it in one click. - Drag a chip from To, CC or BCC onto another of those fields to move it there — handy when someone should be copied instead of addressed directly. - Drag a sender or recipient name from a prior email (or its full address in the hover card) onto the current draft’s To, CC or BCC field to copy the address there. Existing recipients and unfinished typing stay in place, and an address already in that field is not added twice. Open BCC first if it is hidden. Native dragging requires a browser and device that support it. - In a brand-new email or a forward the cursor starts in the To: field. Press Enter to accept an address (typed, or picked from suggestions with the arrow keys) and move straight to the Subject field; press Enter or Tab there to land at the very start of the body. Replies open with the cursor in the body, ready to type, because the recipient and subject are already filled. ### Signatures ⌘G opens the Signatures menu in the compose toolbar. Pick a signature for this email, star one to make it the default for the mailbox in the From selector, choose No signature, or toggle Auto-display for that mailbox. Use the Up and Down arrow keys to move through the list and Return to pick one. The small ? beside Signatures explains this at a glance. The first time you open the composer, WonderMail creates a "Default" signature for you reading "Best regards," followed by your own name; edit or delete it any time in Settings → Signatures. Signatures can also be deleted while you write: open a signature for editing from the Signatures menu and click Delete at the bottom left of the dialog. Creating or editing a signature while you write leaves the current message, recipients and subject exactly as they are. The signature sits in its own space one blank line below the message body and moves down or back up as you type or delete lines. Hover it for a pencil to edit the signature or an X to drop it from this email. On mobile the signature uses the same one-blank-line spacing below the body, along with that mailbox's default signature and Auto-display setting; tap the X on the signature to drop it from this email. After an email sends or is scheduled, WonderMail remembers the signature—or No signature—used for each To and CC recipient. Adding that person to To or CC switches the signature to the remembered choice straight away, even after you picked one by hand (a reopened draft keeps its saved signature until you change its recipients); with several recipients, the first To address with a remembered choice wins, then CC. You can still change it afterwards. > **Pro Tip:** star a signature per mailbox once in the Signatures menu. Every email from that address then signs itself correctly with no thought. ### Meeting links The video-camera button in the compose toolbar inserts a saved meeting link. Click it, pick a link, and WonderMail drops your own wording plus the clickable address at the cursor, for example "Here is a meeting link: https://zoom.us/j/1234567890". The text is ordinary text you can edit afterwards. The thumbs-up button beside it answers fast: in a reply it replaces the suggested draft with one large 👍 (your signature stays); in a new email or forward it inserts a 👍 at the cursor. To link words you have typed, highlight them and press ⌘/Ctrl+K, then paste or type the web address and press Enter. The words stay and become a clickable link. Add, rename, reorder or delete meeting links in Settings → Meeting links, or without leaving the email you are writing by choosing Edit links… at the bottom of the button's list. Each link has a name, a web address and its own wording, where {link} marks where the address goes; star one to offer it first. ### Sending - ⌘Enter (Ctrl+Enter on Windows) sends the email immediately from the composer. - ⌘S (Ctrl+S on Windows) saves the email as a draft without closing the composer and confirms with a "Draft saved" notice. - Schedule opens the schedule-send picker (also on H). Once a message is scheduled the compose box closes and stays closed — the message waits in Settings → Scheduled, where it can be cancelled before it goes. - Editing a scheduled email (Settings → Scheduled → pencil) opens it at the very top so the draft is visible right away, with Save and Cancel beside Send: Save keeps the same send time and stores the edits, Cancel closes the composer and leaves the scheduled email unchanged. - Send shows a 10-second countdown with an Undo button and an Accelerate button. Undo pulls the message back and puts the draft into Drafts with its original reply context. Accelerate sends immediately and skips the rest of the wait. Both buttons sit on their own row under the address, so they stay visible however long the address is; a long address wraps at the “@” and is trimmed if it still does not fit. Undo is the only thing that stops a send: the ⌘/Ctrl-Z shortcut, which undoes archives, moves and deletes, deliberately does not cancel a send. - If your mail provider is briefly busy, WonderMail waits 60 seconds and tries again, up to three times, showing a "Still sending…" notice. Press U to retry straight away. You are told the email was not sent only if all three retries fail, and your reply comes back ready to resend. Every try is listed in Settings → Activity. - Every send is recorded permanently: when Send was pressed, the countdown, whether the mail service accepted it, and, if it was stopped, the exact cause and time (the Undo button, the reply box closing, the page being closed or reloaded, another send taking its place, or an app error). Settings → Activity → Copy send log copies that record; it holds recipients and subjects only, never email text. Settings → Activity also lists Recent send failures — every send the mail service refused in the last 30 days, with the time, recipient, subject, Failure ID, the exact reason it gave, and whether a later attempt on the same conversation went through. - Archive after sending (Settings → General, on by default) archives the conversation as soon as you send a reply, reply-all or forward. It also applies when you schedule a reply or forward: the conversation leaves Inbox as soon as the send is scheduled. The Send Undo button cancels the send, restores the draft and returns the conversation to Inbox; undoing or cancelling a scheduled send also returns it to Inbox. Turn the setting off to leave replied-to and forwarded conversations where they are. - When you reply or forward on the desktop, the Send button has a small arrow with two immediate actions: Send & Archive sends the email and archives its conversation (in a conversation split into one row per sender, only the email you answered is archived and the other senders' emails stay in their box); Send sends the email without archiving. The main button starts on the action that matches your Archive after sending setting, and the send keyboard shortcut does whatever the main button shows. - Once a reply or forward is sent, the writing box closes for good: it never comes back holding the text you just sent. The conversation shows the email you answered, with a collapsed "You replied" (or "You forwarded") strip above it — click the strip to read what you sent, click again to fold it away. Clicking a search result for your own reply shows that reply open instead of folding it. In Follow-Ups, your own newest email (the one you are waiting on) also shows open instead of folded. The AI summary strip is hidden there too, since it would describe the email you already answered. A sent email can no longer be edited, so the edit and remove controls are never offered in Sent. - Hover the time under any email's sender to see two IDs you can copy: that individual email's own Email ID first, then the Conversation ID for the whole exchange. Every email has its own ID, including ones you sent. Pasting either ID into the search box opens that conversation, and the first eight characters are enough. If an ID matches nothing at all, search says 'No email found with that ID' instead of the generic 'No results'. - The Remind toggle beside Send sets a reply reminder automatically when the message goes out — see "Reply Reminders". - WonderMail blocks sending a message with an empty body so an accidental blank email never reaches a recipient. A picture in the email body or an attached file counts as content, so you can send an image-only or attachment-only email without adding text, and forwards never need a message. It also blocks a send with no recipient at all and tells you to add an address in To, Cc or Bcc. - An incomplete address is caught before it can reach the mail service. A finished entry that is not a full address (for example leslie@leslieblai) is marked in red in the To, Cc or Bcc box, and pressing Send, using the send shortcut, or scheduling the email stops the send: nothing goes out, your email stays open exactly as you typed it, the cursor is placed in the offending box, and a notice names the field and the text to finish. Fix the address (or pick the name from the dropdown) and press Send again. - If a send fails, a notice says "Error: Email NOT sent", always shows the To: address you were sending to, and says "Your draft is back in the composer, ready to resend." When the cause is recognised, the next line says what to do instead: files too large, a recipient address refused, an account that needs reconnecting, or a mail service that is busy. The "i" button on that notice opens Debugging Info with a copy icon, holding the time, app version, composer, account, the recipient addresses and counts, subject length, attachment count and size, conversation id, Failure ID, and the exact message and reason from the mail service — never any email text. An alert email with those details also goes to the WonderMail owner. Nothing is lost: the conversation goes back to the box it was in when you pressed Send (returning from Archive if it had been archived), you are put back in that box with the conversation open, and the email opens again exactly as you typed it—recipients, subject, body and files—and is saved in Drafts. - Attachments are checked before the send goes out: if the files on an email (including those carried over from a forward) total more than 25 MB, the composer says so above the file list and refuses the send, so an oversized email never fails silently at the mail service. - Pictures pasted or inserted into the body of an email are shrunk automatically as they go in: the longest side is capped at 1600 pixels and the picture is saved at photo quality, so a large screenshot or phone photo drops from several megabytes to a few hundred kilobytes. Small pictures and animated GIFs are left exactly as they are, and files you attach with the paperclip are never changed. - Click a picture you pasted or inserted into the email body to show corner handles, then drag a corner to make it larger or smaller. WonderMail keeps the picture's proportions and stops it from becoming wider than the writing area, so the whole picture stays visible. - A pasted picture stays in the email, including in a saved draft or scheduled email you reopen later, and it is sent with a matching embedded-image reference so Gmail, Yahoo, Outlook, Apple Mail and other mail programs show it in place rather than as a stray file or empty box. The Sent copy keeps that same embedded picture. - The whole email is measured before it leaves the composer, body pictures included: if it would exceed the 35 MB the mail service allows, the send is stopped with "This email is too large to send (over 35 MB including images). Remove or shrink the largest pictures or files and try again." and your draft stays exactly as it is. - Pictures from the earlier emails quoted under a reply are re-attached so the recipient sees them. If they would add more than 25 MB, the oldest quoted pictures are replaced with "[picture removed — too large to resend]"; your own text, pictures and attached files are never removed. - Like Gmail, a sent reply quotes only the newest earlier email, because it already contains the rest of the conversation. A note says how many older emails were not repeated. A quoted email bigger than about 2 MB is shortened, with a note; your own text, pictures and attached files are never removed. > **Pro Tip:** the 10-second countdown is a real recall. If you spot a typo or a missing attachment the moment you hit Send, click Undo and your draft returns to Drafts with its reply context intact. ### Attachments - Click the paperclip in the composer toolbar, or drag one or more files from your computer anywhere onto the open desktop compose pane, to attach them. Each file becomes a chip under the body: click the file name for a menu with Preview and Download, or the x to remove it before sending; the total across all files is capped at 25 MB. The same menu works on files carried over when you forward an email. - Where you drop a picture decides what happens to it. Drop a picture inside the writing area and it goes into the email at that exact spot as an inline picture, shrunk the same way a pasted picture is; drop it anywhere else on the compose pane (headers, toolbar or file row) and it is attached as a file instead. Files that are not pictures are always attached, wherever you drop them. Dropping several files at once treats each one by the same rule, and it works the same on Mac and Windows. The draft is saved the moment a file lands, so nothing is lost if you close the email or the browser, and the files come back when you reopen the draft. - Attachments work with scheduled sends too — the files are stored securely and go out with the message when it sends. - Pictures embedded in the body of an email are matched to the stored image files by the id the message gives them. A few emails arrive without those ids; WonderMail first checks whether the embedded reference exactly matches an image filename, then matches remaining pictures to stored inline images in the order they appear, so the message still looks the way the sender intended — in reading and when you forward it. - Attachments you receive stream from your provider on demand, including inline images embedded in the message body. Each attachment card has two buttons — Preview (opens it below the email straight away with a loading message and scrolls it into view, or says so with a Download option if the file can't be shown; PDF, images, Word, Excel, CSV and attached emails (.eml) up to 5 MB; an attached email shows its sender, date, subject and message, keeps web images hidden until you click Show images, and lists its own files without opening them) and Download (saves it to your computer). For Word and Excel files, Preview shows the file rendered in your browser: a spreadsheet as a proper grid, a Word document as readable text. A CSV is read as a grid too (your original CSV is untouched and Download still gives you it). When an email has two or more attachments, a Download all button above the cards saves every file in a single .zip named after the email subject; files with the same name are numbered (2), (3) and so on, and if any file can't be fetched a notice names it and no zip is saved. - Drag an attachment card out of WonderMail and drop it into any folder on your computer (Finder on a Mac, File Explorer on Windows) to save the file there. The same drag works on attachment chips in the compose pane. Hovering the card or chip gets it ready, so the drag saves the real file, not a link. If you drag before the file has finished loading, WonderMail says so and the next drag works. This uses Chrome or Edge; in other browsers use Download. - PDFs are drawn by WonderMail itself rather than handed to the browser's built-in viewer, so Preview shows every page inside the email instead of a grey placeholder, and Escape and the arrow / J / K keys keep working while the preview is open. If a PDF cannot be drawn, the preview says so and Download still works. ### Typing shortcuts - Typing -> in the message body turns it into a right-pointing arrow (→) as soon as you type the second character, in a new email, a reply or a forward, on desktop and mobile. - Text you paste, quoted history and a reopened draft keep their plain -> exactly as written; only characters you type are changed. - If the arrow was not what you wanted, ⌘Z removes it the way it removes any other typing. ### Auto-capitalize Auto-capitalize (Settings → General, on by default) capitalizes the first letter of each sentence as you type, including after ., ! and ?. If you want a lowercase letter, backspace right after the capital appears and type the lowercase one — WonderMail will not change it back. Auto-capitalize names (Settings → General, on by default) capitalizes the name after a greeting — typing hi wendy gives Hi Wendy, and pressing Return after a bare greeting like Hi Hana adds the comma for you — and any word in your message that matches a name in the To, CC or BCC lines. Backspace the capital and type the lowercase letter to keep it lowercase; WonderMail remembers that choice for the rest of the email. Turn it off in Settings → General. ### Drafts - If an email already has a saved draft, opening that email restores the draft automatically. The composer does not take focus, so email shortcuts keep working — click into the message body to carry on writing. - A conversation keeps a single saved draft — saving again replaces the previous one instead of piling up duplicates in Drafts. - In Drafts, a single click on any draft opens it straight away for editing; its conversation loads underneath a moment later. The draft you are editing is highlighted in the list, the same way a selected email is highlighted in every other box. - In Drafts, the side rail offers only Trash, which deletes the open draft; the trash icon on a draft row does the same for that draft. - Files attached to an email that failed to send are kept with its draft, so they are still attached when you reopen it later. - A draft you started with Forward comes back in Forward mode when you reopen the email; replies come back as replies. - Drafts auto-save to your account every 5 seconds while you write — replies, forwards and brand-new emails alike. It runs quietly: no toast, no cursor jump, and nothing is written when the composer has not changed. - A live copy is also kept in your own browser about a second after you stop typing, so a page reload or a crash cannot lose what you wrote. Reopening the email restores whichever copy is newer, with one safeguard: when the two copies were written within moments of each other, the longer one always wins, so a shorter copy saved a fraction of a second later can never replace what you typed. The browser copy is cleared when you send, schedule, or discard with x. - Clicking another email always opens that email in the reading pane and immediately saves the open message as a draft, including brand-new emails and the last words you typed a moment earlier. Switching mailboxes, closing the box, or leaving the app also saves it immediately. - The signature showing when you left, including No signature, is saved with the draft. Reopening from Drafts or search restores that choice instead of picking a default. On desktop, changing only the signature also counts as an edit and is saved when you close the composer. --- ## Triage Source: https://wondermail.ai/help/triage These are the fastest ways to clear a list: single-key actions, the hover toolbar, the right-click menu, and acting on many emails at once. ### Single-key actions - E archives. - On desktop, archiving the selected email opens the next visible email in the list, or the preceding one when you reach the bottom. Account filters and search results are respected; split-row and bulk archive behavior stays the same. - X moves to Trash, and restores an email to the Inbox when you are in the Trash box. - . toggles read and unread: marks an unread conversation read, or marks a read conversation unread so the blue dot shows again. Right-click any email for Mark Read / Mark Unread. - * toggles the star. - D goes to Drafts. - Q opens an email rule for the sender. - M opens the Move menu so you can send the email to any mailbox or label. The cursor starts in the Find a box or label box: type part of a box or label name, use Up and Down to pick a match, and press Enter to move. The star icon appears on hover to the left of the date; starred conversations keep their star visible. A fixed gray action rail sits between the email list and reading pane in every desktop mailbox. From top to bottom it shows Archive, Trash, your configured quick-snooze choices and a clock for Custom snooze. It never moves, and it acts on the email you have selected or every email selected in multi-select. The Archive button is hidden in Sent, where sent emails always stay. > **Pro Tip:** almost every action, including the right-click ones, shows an Undo toast — and ⌘/Ctrl-Z undoes the last one. Triage at speed and correct afterwards. ### Hover and right-click The quick-snooze buttons in the center rail default to 15m, 1h, 4h, 1d and 1w and can be changed in Settings → Snooze; add up to ten and the rail grows to match. The clock button beneath them opens the full snooze picker. Right-click any row for the full action menu: archive, delete, snooze, label, move between Inbox and Other, create a rule, create a task from the email, or attach the email to an existing task. Right-click a link inside an email you are reading and choose Copy link to copy its address. For an email address link, only the address itself is copied. Click an email address link inside an email to start a new WonderMail email to that address. Hover over the link to copy just the address or search for it. Right-click a picture inside an email you are reading and choose Copy image to copy the picture itself, ready to paste into another email or document. If the picture cannot be copied, its web address is copied instead. You can also choose Open image in new tab or Save image to download it. ### Working in bulk Select multiple emails to act on them at once; batch actions appear at the top of the list. L, J and Z all work on the whole selection, so you can label or snooze many emails in one step. In the Spam box these batch actions become text buttons — Not Spam, Trash and Trash All — so the choices are unmistakable. Open an email, then hold ⌘ (Mac) or Ctrl (Windows) and click more emails. The open email and every Ctrl/⌘-clicked email receive checkboxes; Ctrl/⌘-click a checked row to remove just that row. To select a whole run, click one email, then hold Shift and click another email above or below it — that email, the first one, and every email in between are selected. This works in every list, including Follow-Ups and Search. Or press and hold an email in the list for about half a second: it gets a checkbox, and every email you click after that is selected too — no keys needed. Click a checked email to uncheck it. > **Pro Tip:** select a run of similar mail and press Z once. One snooze clears dozens of rows and brings them back together when you are ready. --- ## Spam and Blocking Source: https://wondermail.ai/help/spam-blocking Here's how SpamCrusher blocks unwanted senders, how to rescue mail that was caught by mistake, and where to review your blocks. ### Blocking spam - Outside the Spam box, S is SpamCrusher: it marks the email as spam and blocks the sender. - B blocks a sender without marking the email as spam. Review and undo blocks in Settings → Block List. - Blocked senders appear in Settings → Rules under "Blocked senders (SpamCrusher)" as a Mark as Spam entry, and in the right-click "Trace this email…" window, so you can always see why that sender's mail goes to Spam. > **Pro Tip:** use B, not S, for a sender who is merely unwanted rather than spam. The mail stops arriving without teaching your provider that the sender is a spammer. ### Rescuing good mail Inside the Spam box, S means Not spam. It unblocks the sender, clears the spam flag, and moves the email back to whichever box that sender is trained for (Other if a rule exists, otherwise Inbox). It also pulls that sender's 3 most recent other spam emails back out with it. Selecting emails in Spam shows text buttons: Not Spam rescues the selected conversations, Trash moves the selected conversation to Trash, and Trash All moves every conversation in Spam to Trash. Trash All uses the same confirmation as a bulk delete on your main account. Right-click an email in Spam and choose Mark Not Spam to move it to your Inbox, unblock the sender and clear their spam flag. It also rescues that sender's 3 most recent other spam emails, and Ctrl+Z undoes it. Dragging an email from Trash onto Inbox or Other asks whether to also mark the sender as safe. Restore & Train clears spam flags, unblocks the sender and sends their future mail to that box; Just Restore only moves the email back. Moving or dragging a spam email to Inbox or Other does the same rescue, and additionally trains the sender to that box. > **Pro Tip:** rescue with S rather than dragging one email at a time — it also brings back that sender's 3 most recent spam emails, so a wrongly blocked contact is fixed in one keystroke. Every rescue shows an Undo toast that restores the mailbox and the sender's blocked/spam flags. --- ## Snooze and Time Source: https://wondermail.ai/help/snooze-time Snooze hides an email until you need it. Here's the picker, the shorthand you can type, the quick-snooze buttons, and where snoozed mail returns. ### The snooze picker Z opens the snooze picker. Choose a time on the left under Step #1 - Pick Time, then a date on the right under Step #2 - Pick Date, or type into the Custom box at the top. In the picker, clicking a time selects it and clicking a date snoozes immediately at that time and closes the picker. If you pick a date first, it uses your configured default time and closes the picker. The Default Time shown at the top of the Time column comes from your settings. When the Custom box contains a valid time, that row shows it instead ("Custom · …"); click the row to clear the custom text and return to your default. ### What you can type in the Custom box - Words: tomorrow, tonight, this evening, morning, noon, weekend, next week, eod (end of day), eow (end of week), and next month. Evening and tonight return at 6:00 PM; eod and eow return at 5:00 PM; the rest use your default snooze time. - Period dates: 1st day, 1st business day, last day and last business day of the month, quarter or year. Type them in full ("last business day of the quarter", "1st of the month") or as shorthand (bom, eom, boq, eoq, boy, eoy, and eobdm / eobdq / eobdy for the business-day versions). Business day means Monday to Friday; public holidays are not counted. - Weekdays: type "s" for Saturday or Sunday. - Month names: "mar" offers March 1, 15 and 31. Everyday short forms work too, so "sept 15" and "sept. 15 at 1pm" are understood, as are "tues", "thur" and "thurs". - Plain numbers: "5" offers the next 5th of a month plus in 5 minutes/hours/days/weeks/months. - Shorthand: number plus unit, like 30m, 2h, 3d, 2w or 5mo. You can also put "in" in front, like "in 5 mins", "in 20 days" or "in 3 weeks". Minutes and hours are measured from right now; whole days, weeks, months and years return at your Default day-of-week return time (so "2d" typed at night comes back that morning, not that evening). - Times: 4pm, 4:30 pm or 1300, plus short forms like 4p (4:00 PM), 5a (5:00 AM) and 430p (4:30 PM). Without am/pm, times up to 5:59 (like 324, 3:24 or 545) mean PM, and 6:00 to 11:59 mean AM; type 545a, 545am or 545 am for 5:45 AM. Add today or tomorrow before or after, e.g. "545pm today" or "324 tomorrow". A typed time shows a matching suggestion under the box — it lands on today, or tomorrow if that time has already passed, and on the calendar day you picked if one is selected. You can also add a weekday in either order, so "6pm th" and "th 6pm" both mean Thursday at 6:00 PM. The dropdown always offers your last used custom snooze so you can repeat it in one keystroke. The first ↓ highlights the first suggestion (and the first ↑ highlights the last); continue with ↑ and ↓, then press Enter to pick the highlighted one. > **Pro Tip:** type instead of clicking. "3d", "eow" or "next week" in the Custom box is far faster than navigating the calendar, and Enter takes the highlighted suggestion. ### Quick snooze Use the fixed gray rail between the email list and reading pane for quick snooze: every snooze you configure gets a button there, and the clock beneath them opens the full snooze picker. Settings → Snooze holds up to ten snoozes; the first is F1, the second F2, and so on to F10 (repeat presses double a duration). Each row can be minutes, hours, days, business days (biz day(s), which skip Saturdays and Sundays and return at the same clock time), weeks, months (a fixed 30 days), a day of the week, or a day of period — the 1st day, 1st business day, last day or last business day of the month, quarter or year. Day-of-week and day-of-period rows carry their own return time; rows without one use the Default day-of-week return time at the bottom of the tab. Drag a row by the handle on its left (or focus the handle and press the up and down arrow keys) to reorder your snoozes; the F-keys and the rail buttons renumber to match. > **Pro Tip:** press F1–F10 repeatedly to double a duration — two presses of a 1h snooze hides an email for 2h without opening the picker. ### Where snoozed mail goes Snoozed email returns to your Follow-Ups box at the chosen time, newest return on top — except a snooze of one hour or less, which comes back to the same box you snoozed it from. Each snooze shows an Undo toast with a countdown. A snoozed email is only ever in one place. While it is asleep it sits in the Snoozed box, out of its own mailbox and out of any label view. When the time arrives it moves to Follow-Ups and leaves the Snoozed box (or, for a snooze of one hour or less, straight back to its own mailbox). It returns to its mailbox and its labels once you handle it there — archive it, trash it, move it, or snooze it again. Reading it is not enough. The - key parks an email in the Future box with an importance rating instead, for things you want out of sight but not forgotten. --- ## Follow-Ups Source: https://wondermail.ai/help/follow-ups The Follow-Ups box is where mail comes back to you. Here's what lands there and how to work through it. ### What lands here - Reply reminders you set with N (nudge me if nobody replies). - Emails returning from snooze. Rows are sorted by when they arrived in Follow-Ups, most recently returned on top. Only mail that needs action now is listed: a reply reminder whose time has not arrived yet sits under the "Waiting" strip at the bottom of the list, and moves up into the list (and into the Follow-Ups count) the moment its time passes. Waiting rows read "Waiting for reply · due Sep 10, 4:30 PM"; overdue rows read "Follow-up due · Sep 9, 4:30 PM" in red. Mail you already handled moves to the "Actioned" strip under "Waiting" (closed until you open it, and not counted in Follow-Ups). A reminder is actioned when the other person writes back after your email, or when you send another email in that conversation. If you followed up yourself, the conversation is also archived; if they replied, the conversation comes back to Inbox (or Other, for senders you send to Other) when it was sitting in Sent or Archive, and Gmail is updated to match, so you see the reply. Snoozed, Future, Trash and Spam conversations are left where you put them. Provider labels such as [Superhuman]/AI/Waiting never put an email in Follow-Ups on their own. A Remind on your follow-up starts a fresh reminder for that email. A returned snooze counts too: if anyone wrote in that conversation after the snooze ended, it moves to Actioned. Items stay under Actioned for 90 days. Follow-Ups re-checks this when the app starts and when you press U. Clicking a Follow-Ups row always opens the conversation, even when it is not part of the mail already loaded — WonderMail fetches that one conversation on demand and shows a brief loading line while it does. > **Pro Tip:** treat Follow-Ups as your second inbox and clear it daily. Everything in it is something you already decided mattered, so it deserves attention before new mail. ### Working in Follow-Ups - Follow-Up rows use the same layout as Inbox and Other rows, and clicking one opens it in the Follow-Ups reading pane. - Follow-Ups is a view over your mail — archiving, snoozing, and moving all work exactly as they do elsewhere. - Press P to jump to Follow-Ups. - New reminder emails sent by Superhuman go straight to Follow-Ups instead of your Inbox. Archiving, trashing, or replying clears them, just like any other Follow-Ups row. Reminder emails already in your Inbox stay where they are. For how the reminders themselves work, see "Reply Reminders". --- ## Reply Reminders (Remind / N) Source: https://wondermail.ai/help/reply-reminders Reply reminders nudge you when nobody answers an email you sent. Here's how to set them, what the defaults are, and how they cancel themselves. ### Setting a reminder - Press N on an email in your Sent box to set one; for received mail, use Z to snooze it instead. - The composer has a Remind toggle beside Send and Schedule. Leave it on and WonderMail sets the reminder automatically the moment the message is sent. - Switching Remind on shows "Remind at" followed by your default reminder day and time. Click that wording to open the existing reminder picker and edit it; your default settings stay unchanged. - Click the word Remind in the composer to choose when this one reminder fires. The picker looks and works exactly like Schedule Send: a Custom box at the top where you can type a time ("friday 9am", "in 3 days", "1pm" — the same wording Snooze understands), a scrolling calendar, a Time column, plus a "Use my default" button. Picking a time switches Remind on and the label shows "Remind at" with the chosen time. Tapping a date applies the reminder with the current time; clicking a time applies it straight away, and if you picked a date first, the picker closes with that date and time. The line under the Custom box shows the chosen date and time. Click off the picker to close it, or use the X or Cancel to close it and put the reminder back as it was. Schedule Send shows the same preview line and has the same X and Cancel buttons. The choice applies to that message only; your Settings default is unchanged. - The mobile composer has the same Remind control beside Schedule, and it works for both Send and Schedule. - The Remind control is always available in Compose, Reply and Forward, on desktop and mobile. - WonderMail remembers whether you switched Remind on for each person you write to (To addresses first, then Cc) and starts your next email to them the same way. You can always flip it before sending. - Settings > General > "Add reminder to all sent emails" starts Remind switched on for new emails. With that setting on, a reply or forward starts with Remind on only when it asks something - it contains a question mark or a request wording such as "can you", "please confirm", "let me know" or "any update". Replies that simply answer or acknowledge stay off, and switching Remind yourself always wins. Opening the Remind picker starts on your Follow-Ups default day and time. It is off by default, so normally you decide per email. > **Pro Tip:** hover the Remind toggle in the composer to see exactly when the reminder would fire. ### Defaults and settings By default the reminder fires 1 day after sending at 4:30 PM local time, rolling past the weekend. Change the default reminder time, the number of days after sending, whether weekends are skipped, and whether reminders are enabled at all in Settings → General → Follow-Ups. ### What happens when it fires When it fires, the email appears in your Follow-Ups box. You can archive it, snooze it again, or reply from there. If someone replies before the deadline, the reminder cancels itself — you are never nudged about a conversation that already moved. If you set a reminder on a scheduled email, the Follow-Ups row shows "Sends" with the send time until the email actually goes out, and clicking it opens the scheduled email. Until the email goes out the row sits under the "Waiting" strip, not in the main list. The reminder starts tracking replies once the email sends. > **Pro Tip:** leave the Remind toggle on for anything you need an answer to. Because a reply cancels the reminder automatically, there is no cost to setting one on every important send. --- ## Tasks Source: https://wondermail.ai/help/tasks Tasks turn email into work you can track. Here's how to create tasks, attach emails to them, use star priorities, and what the snooze limit does. ### Creating tasks - Press T (or click Tasks in the header) to open the Tasks view. - K turns the open email into a task and archives the email. - Drag one or more emails onto the Tasks tab in the header to create tasks from them. - Right-click an email and choose "Attach email to task" to link it to an existing task. A task can hold several emails; each shows as "Email attached: " in the task, and removing one offers an Undo. > **Pro Tip:** press K instead of leaving a to-do sitting in the Inbox — it captures the work and clears the email in one keystroke. ### Priority and ordering Tasks use a 0–5 star priority. Stars drive ordering, and the header shows a count of today's 4- and 5-star tasks. Unfinished tasks roll over to the next day automatically. > **Pro Tip:** reserve 4 and 5 stars for today's real priorities. The header count only tracks those, so it stays a true signal of what is left. ### Task labels The Tasks table has a Label column just before Complete?. Each task can carry one task label: click the coloured pill to change it, or the light gray + to add one. The picker lets you type a new label name, pick one of twelve colours, choose an existing label, rename or recolour a label, or delete it — deleting a label leaves the tasks untouched and they simply show the + again. Use the caret at the top of the Label column to choose which labels the table shows; that filter resets to all labels each time you open Tasks. Task labels are separate from email labels. ### The task window In the task window the Delete and Save & Close buttons stay pinned to the bottom edge while you scroll through long notes, so they are always visible and one click away. Paste a picture into task Notes, then click or hover over it to show corner handles. Drag a corner to make it larger or smaller while keeping its proportions and fitting the notes area. Save & Close keeps the chosen size when you reopen the task. Resizing retains the original picture data without recompressing it; enlarging a small original cannot add missing detail. ### Reading List The Reading List tab in Tasks stores links you want to read later. Paste a link into the box at the top and press Enter (paste several at once, one per line) and WonderMail fetches the page title for you; double-click a title to rename it. Long titles are shortened to 45 characters. Each link takes a 0–5 star priority and the same task labels used by the task list. Clicking a title opens the page in a separate window. Tick Done when you have read it and the link is hidden — use “Show read” to bring read links back or untick them. Sort the list by Date Added, Priority or Label. There is no snooze on the Reading List. ### Snooze limit Settings → Tasks holds the Snooze Limit (default 3) and "Snooze Limit applies to". When a task is snoozed more times than the limit, it moves to the Future task box — unless its stars are above the level you selected, in which case it snoozes normally. When exactly one snooze remains, the task shows an amber "1 snooze left" pill beside its snooze count and the snooze button tip reads "last snooze available". Tasks exempt from the limit never show it. --- ## Labels Source: https://wondermail.ai/help/labels WonderMail has two kinds of labels. Here's the difference between them, how to create and apply them, and how the Labels pane works. ### The two kinds of label - Global labels (the default) live only in WonderMail and can be applied to any email in any connected account. - Account labels belong to one email account and are mirrored to that account: a label in Gmail, a folder in Outlook or IMAP. > **Pro Tip:** prefer global labels unless you need the label to exist in Gmail or Outlook. They can be stacked without limit and never move mail on the server. ### Creating labels Create either kind in Settings → Labels. Choose 'All accounts (global)' for a global label, or pick an account to create an account label. Renaming or deleting an account label also renames or deletes it on Gmail, Outlook or IMAP; renaming or deleting one there flows back to WonderMail on the next sync. Account labels can be nested: choose a parent label when creating one. That becomes a Gmail sub-label (Parent/Child) or a real subfolder in Outlook and IMAP. Because Outlook and IMAP treat labels as folders, an email can carry only one account label at a time — applying a new one replaces the previous one and moves the email on the server. Global labels are unlimited and never move anything. Labels you already created in Gmail, Outlook or IMAP appear automatically as account labels after a sync. ### Applying and finding labels - J opens the label picker over the full email-list column and assigns a label to the open email. The label icon also sits under the More button in the reading pane toolbar. - L opens the same full-column picker, then labels and archives in one step. Use the Up and Down Arrow keys to select a label, then press Enter to apply it. It works the same way for Gmail, Outlook and IMAP accounts. - Both work on a multi-selection too. - Click a label in the sidebar to filter the list to it, and click it again to clear the filter. Opening a label also ends any search you are running, so the list shows that label right away. - A label lists everything filed under it, archived mail included. Archiving a conversation yourself (E, the Archive button, the right-click menu, a batch archive or Archive after sending) keeps every label attached, so the conversation remains in each label — with one exception: while you are viewing a label, archiving (E or the Archive button) removes that label as it archives, and Undo restores both. Moving a conversation to Trash from a label view (X or the Trash button) removes that label the same way, so it no longer appears in the label, and Undo restores both. Gmail keeps those labels on the account too; Outlook and IMAP move the message to their Archive folder while WonderMail preserves its former folder label. - While a label is open, the Select All button at the top of the list selects every conversation with that label, including ones you haven't scrolled to yet, so you can archive, label or snooze them all in one step. - You can also drag a conversation from the email list onto any label in the Labels pane: releasing it applies that label and archives the conversation, so you'll find it under the label or in Archive. Dragging one of several selected conversations files them all at once, and the toast's Undo puts everything back. Drafts, Sent and Scheduled rows can't be dropped on a label. > **Pro Tip:** L is the whole triage step, labelling and archiving together, so filing mail costs one keystroke instead of two. The Labels pane at the bottom-left can be collapsed with its caret, resized by dragging the handle on its top edge, and searched. Drag the handle all the way down to leave only the Labels header, + New button and caret showing. Collapsed with the caret, it always shows your three most recently applied or opened labels in full; starred labels sit above them and are always visible. Hover any label and click its star to pin it — click again to unstar. Starred labels can be dragged into any order you like; Recent and All labels keep their automatic order. The pane's size, collapsed state, starred and recent labels follow you to every browser and device. --- ## Email Rules Source: https://wondermail.ai/help/email-rules Rules handle mail from a sender automatically. Here's how to create a rule, add text matching, control the order rules run in, and review what fired. ### What a rule does Rules tell WonderMail what to do with new mail from a specific sender. Pick where it goes — Archive, Spam, Trash or Leave in Inbox — and optionally a label (labels are unavailable for Trash and Spam). A fourth action, Apply Label (Keep in Inbox), labels the mail but leaves it in your Inbox. It is created in Settings → Rules. (This replaces the old Auto-Routes tab.) Rules apply in WonderMail and are mirrored to the account the mail arrived on: archiving archives it in Gmail or Outlook too, and an account label is applied there as well (global labels stay in WonderMail only). ### Creating a rule - Right-click any email in the list, or press Q with an email selected. - Archive and Delete rules apply instantly; Apply Label opens a small editor to pick the label. - The label box in the rule editor searches plainly: type any part of a label name, or the account it belongs to, and only labels actually containing that text are listed, closest matches first. Clearing the box brings the full list back; scroll it with a mouse wheel, trackpad, touch, or the arrow keys. - When the label box first opens, your 3 most recently selected labels appear at the top under Recent so repeat choices are one click away; typing a search hides that section. Rules normally affect only mail that arrives afterwards — including a new message that lands in a conversation you already have, so a daily report that keeps replying into one long thread is still handled. WonderMail checks the actual received message when a mail provider omits the sender from its conversation summary, so sender rules still apply (a snoozed conversation, a Follow-Up or a To-Do is never moved by a rule). Importing older account history preserves mailbox moves and labels already made in WonderMail, so an older provider snapshot cannot put rule-filed mail back in the Inbox. Your rules also run on older mail as it is imported for the first time, so an email pulled in from months ago is filed and labelled just like new mail (conversations already in WonderMail are never moved by this). You can tick "Apply to Inbox emails now" or "Apply to ALL emails now" when creating a rule to run it once over stored mail (Sent, Trash, Spam, snoozed, Future Box, To-Do, drafts, scheduled sends and follow-ups are always skipped). "Apply to ALL emails now" requires "Preview matches" first so you can see the full count; the Undo button in the toast can reverse a batch. In the right-click menu, a tick beside an action means a rule with that action already exists for the sender — it does not mean the email you right-clicked was handled by it, so an email that arrived before you made the rule stays where it is. > **Pro Tip:** always click "Preview matches" before ticking "Apply to ALL emails now". The count tells you instantly whether the rule is too broad — and the toast's Undo can reverse the whole batch if it was. ### Limiting a rule to one of your addresses Under From there is an optional To box. Leave it empty (it shows "Any recipient") and the rule applies however the mail was addressed. Type one of your addresses — for example info@mortgagelogic.news — and the rule only acts when that address appears in the email's To or Cc list. This is the way to catch vacation auto-replies to a newsletter you send from a specific address without touching mail sent to your other addresses. Existing rules are unaffected: they keep applying to any recipient. Both the From and To boxes suggest addresses as you type, and your own connected account addresses appear at the top of the list when they match. Use the up and down arrows and press Enter to pick one. The From address is always editable, even when you started the rule from an email, so you can correct or replace the sender before saving. ### Text matching A rule can be limited by keywords: choose contains or does not contain, any (OR) or all (AND) of the keywords, and whether to look in the subject only or the subject plus preview text. Keyword matching ignores capitalization and matches inside longer words, so "invoice" also matches "invoices". Hyphens, dashes, underscores and spaces are treated as the same separator, so "auto-renewal" also matches "auto renewal" and vice versa, but word order still matters; each line is one keyword or phrase. Tick "Also match plurals" on a rule to treat renewal/renewals, box/boxes and policy/policies as the same word; it is on for new rules and off on rules created before this option existed. Wrap a keyword in quotes, like ""auto-renew"", to match those exact characters only — separators are not swapped and plurals are never folded for quoted keywords. Tick "Only if no one has replied" to make a rule skip a conversation once someone has replied. Repeat emails from the same sender still count, so a daily report that keeps landing in the same conversation is still handled; a message from anyone else, or one you sent, ends it. The option is off unless you tick it, and it works with or without keywords. ### Which rule wins If a sender is blocked (SpamCrusher), spam always wins. Otherwise a Delete rule wins over Archive, which wins over a label-only rule. A sender can have several rules. They are checked top to bottom in Settings → Rules and the first rule whose keywords match wins — when a sender has several rules, the small number in front of each shows that check order. A rule with no keyword condition matches everything, so keep it at the bottom as the fallback. A rule can also apply to every sender — tick "Any sender" in the rule editor; sender-specific rules always win over an any-sender rule. The From box also accepts a bare domain like bmo.com — the rule then catches every address at that domain and its subdomains (for example strategy.bmo.com); an exact-address rule wins over a domain rule, which wins over an any-sender rule. When you open the rule editor for a sender who already has rules, a notice at the top lists them in the order they run, each with an Edit link. Creating another rule never overwrites a rule that has keywords; it is added after the existing ones. If the rule you are creating would repeat one the sender already has — same destination, same label, and either no keyword condition or exactly the same keywords — WonderMail asks you to confirm when you press "Create rule". Choose Cancel to go back and change it, or "Create anyway" to add it regardless. Editing an existing rule never triggers this. > **Pro Tip:** give a noisy sender two rules — a keyword rule on top that keeps the messages you care about in the Inbox, and a catch-all rule underneath that archives the rest. ### Reviewing rules (Trace this email) Right-click any email and choose "Trace this email…" (it replaces the old "Check Rules…") to see why that email is where it is. The window answers four questions. "Why is this email in this box/label?" names the box and any labels it carries and the newest thing that moved it — a move you made in WonderMail, a sync from your mail provider or another app signed in to the same mailbox, a rule, a SpamCrusher block, or a snooze. In Follow-Ups, it separately names Follow-Ups as the current WonderMail view and the conversation's underlying mailbox and labels, because a reminder does not move the conversation out of Sent, Inbox, or its other mailbox. "Recent movements" lists the last five recorded changes with the date, the boxes it moved between, and what caused each one. "What rules were applied to this email?" says which rules have actually acted on this email and when, then lists every rule that can act on that sender — its exact-address rules first, then any domain rules that match the sender — in the order they run. Any-sender rules are listed only when they would act on the email you right-clicked. Each rule's parts are shown on separate lines (From, Subject, To, Condition, Action), and a keyword rule reads "contains ALL of: …" or "contains ANY of: …" so you can see whether every keyword is required. Each rule shows whether it applies to this email, or why it was skipped (for example "someone has already replied in this conversation" or "the subject does not contain …"), and when it last acted on this email or "never to this email". You can Edit a rule, move it up or down, or delete it from there, and "Manage all rules" opens Settings → Rules. If the sender was blocked with SpamCrusher, that block is shown first as a Mark as Spam entry, because a block always wins over your rules. "Who is the email provider?" names the connected mailbox the email arrived in, its provider (Google, Microsoft or an IMAP server), and the provider's own labels or folders on the conversation so you can check that WonderMail and the provider agree. The last section shows the Email ID for the individual email, the Conversation ID for the whole thread, and the provider's own message ID; click any of them to copy it. "Copy trace" copies the entire report in one click. The number in a circle beside "Trace this email…" is how many rules can act on that email. Email you sent yourself has no circle and no rule list, because rules only act on mail that arrives from other people — for those emails the "Rule for …" line is hidden too. Review, edit, or delete rules in Settings → Rules. Use the search box at the top of the list to find rules containing any text — a sender, domain, label, keyword, recipient, or action. Every time a rule fires it is recorded in Settings → Activity, with the sender, action, and email subject, so you can debug unexpected routing. > **Pro Tip:** when mail lands somewhere unexpected, open Settings → Activity. It names the exact rule that fired, which is faster than reading through your rule list. --- ## Search Source: https://wondermail.ai/help/search Here's how to find anything: the search box, server-side results, search history, and the shortcuts that search a sender or a single conversation. ### Searching your mail The search box sits in the top-right of the header. Press / to focus it, type, and press Enter to search the server as well as your local mail. While results are showing, the view selector reads "Search", and the first (newest) result opens automatically in the reading pane with its row highlighted. Use the Up and Down arrow keys to move through the results one row at a time; they never jump to emails outside the results. Opening a result shows that email and the older ones in its conversation, starting at the very top; a "Show newer emails" link above it reveals any newer emails. Results are always listed in date order, newest email first. Search also checks your Drafts: matching drafts appear at the top of the results under a Drafts heading, and clicking one opens it in the composer. Escape clears the search and returns to the Inbox; switching to another box also clears it. > **Pro Tip:** press Enter, don't just type. Typing filters what is already loaded; Enter searches the server too, which is what finds older mail. ### Search operators Narrow a search by starting a word with an operator. A space after the colon is fine and everything is case-insensitive. - from: / to: / cc: / bcc: — a name, full address, domain or part of one (from:ron, from:butlermortgage.ca, from:ron butler). - subject: — the subject line only. - has:attachment — only emails carrying a file. - has:photo — only emails with a photo or image (tiny logos are ignored). - has:calendar — only emails with a calendar invite. - Each Search result shows pills for where that email lives: Snoozed or Follow-Ups when they apply, its box (Inbox, Other, Archive, Sent, Drafts, Trash, Spam, Future Box) and every label. Up to three show; hover +N for the rest. Click a pill to open that box or label with the email still selected. While you search, the Inbox button stays visible, so you can drag a result onto it; the Search chip with its mailbox drop-down sits separately, after Tasks, and shows the open box (Archive, Sent, Spam and so on) when you are in one. Matching drafts show a Drafts pill plus the labels of the conversation they reply to. - label: — a label you use. - before: / after: / on: — plain dates or wording like 2024-03-01, "March 2024", "last tuesday". - newer_than: / older_than: — relative ages such as 7d, 3w, 6m, 1y. Combine them with AND / OR, a leading minus to exclude (-from:noreply), "quoted phrases" for an exact match, brackets for grouping, and several values in one operator: from:(ron OR dustan). A word with no operator searches sender, recipients, subject, body and attachment names, across every box including Sent, Archive, Spam and Trash. Typing a person's name finds mail sent from or to them even when their name never appears in the subject or the text of the email. If the name matches one of your contacts, mail sent to or from that contact's address is found too, which is what surfaces your own sent replies. One search box covers all three views: Email, Tasks and the Reading List. As you type, WonderMail filters what is already on your device — the last week of email, your open tasks, and your saved links (title, site name and link) — and shows them in sections, with the view you are in first. Press Enter to run the full historical email search; a hint under the box reminds you. Sections start with five rows and a "Show more" button. Operator searches such as from: or before: are email-only. Escape clears the box and leaves your view unchanged. On mobile, the search screen shows email results first, with matching tasks and saved links in sections below. Operator searches scan your most recent 10,000 emails first. If there is older mail, the bottom of the results offers to search the next 50,000 — that pass can take a while and shows a spinner while it runs. ### Reading your results Search lists every individual email that matches, not just one row per conversation, so an original email and each later reply appear separately, newest first. Up to 200 are shown at a time, with a link at the bottom to search further back. Every result is an actual match: an email only appears when your words really are in its sender, recipients, subject, body or attachment names — WonderMail never pads the list with emails that merely look similar to what you typed, and results are always ordered newest first. If a search finds nothing at all, WonderMail offers a single "Did you mean" suggestion below the empty result — click it to run the corrected search. Addresses, domains and email ids are always matched exactly, so no suggestion is offered for those. Each result shows three lines: who it involves — "From: sender" for mail sent to you, or "To: first recipient" for mail you sent from any of your accounts or aliases (with "+CCs" when more people received a copy) — with the attachment clip, unread dot and date; then the subject; then the first line of that email's own text, with quoted history from earlier emails and extra spacing removed. > **Pro Tip:** after typing from: or to:, WonderMail suggests matching contacts so you can pick an address instead of typing it. ### Shortcuts and history - Focusing the empty search box shows your last six searches, plus a Search tips list of every operator. - Click Advanced Search at the bottom of that dropdown to open a pre-built form (From, To, Subject, Has words, Label, Contains (Attachment, Photo, Calendar invite — pick any; several means any of them), Date within, Include Spam / Trash) that builds the query for you. Use the dropdown carets to choose a label or date range. - On a phone, tap the search icon in the mailbox header, then tap Advanced beside the search box to open the same form. Results come from all your mail, and the search box also runs a full search when you press Enter; tap Clear to return to the mailbox. - ⌘E shows all email from the sender of the open conversation. - ⌘F searches inside the open conversation. - On the Tasks view the same box searches every task tab as you type: Today, Tomorrow, Future, Completed and Trash, with the matches grouped in that order. > **Pro Tip:** ⌘E is the quickest way to see a person's whole history with you — no need to type their address. Ask a question in the search box (or in Help) and pick 'Ask AI' to get an AI answer about WonderMail or about your own mail and tasks. Ask WonderAI from the search box: the box reads 'Search or ask anything…'. Type keywords to search as usual; type a question and press Enter (or ⌘/Ctrl+Enter) and WonderAI answers instead. It handles how-to questions from this Help guide, 'find me…' questions that it turns into a real search you can open under the Search chip, questions about your mail such as counts and unread, and questions about the email you have open — it reads that email and its documents, finds up to three earlier similar emails from the same sender, reads their documents too, and compares them. Every answer lists the emails it used, and you can click one to open it. When an answer mentions or compares email dates, each date is a link: click it to open that email in its own window you can move around. If WonderAI needs one more detail, it asks in a small WonderAI panel above the subject line; type your answer there and it continues. Rate tables inside PDFs are read by AI rather than parsed exactly, so always check the cited emails before acting on a number; scanned images are not read. Requests that start with 'Find' always go to WonderAI, any search of five or more plain words is treated as a question, and the 'Ask AI' row appears under every typed search so the AI is always one click away. Ask for a link to any help page — for example "give me a link to the help doc on Send & Archive" — and the answer includes a clickable link that opens the page in a new tab; matching topics also appear as Read more links under the answer. Ask for a list of people — for example 'list the people who emailed me at robert@mclister.com who work for mortgage investment corporations' — and WonderAI searches several wordings, checks each sender's signature, and answers with a numbered list of names, companies, email addresses, roles and a linked date for each. Newsletters that only mention the topic are left out. While it works, the answer box shows what it is doing, and if part of the search takes too long it says the list may be incomplete and offers the matching emails. --- ## Keyboard Shortcuts Source: https://wondermail.ai/help/shortcuts Here's where to find every shortcut, plus the handful of keys worth learning first for navigation and undo. ### Finding shortcuts - W opens the Wonderlist — a searchable list of every item in Settings → Keyboard Shortcuts, with a tooltip explaining each action. - Every circled "i" icon in WonderMail opens its explanation when you hover over it or when you click or tap it, so it works on touch screens too. Click it again, move away, or press Escape to close it. - Wonderlist always shows your current customized keys. Context-only entries open and use their existing Go-to, Snooze, Park, or composer controls; mouse and touch behaviors are listed for reference. - Change any key: in Settings → Keyboard Shortcuts click the key beside an action and press the key you want (Esc cancels). Only one key can listen for a new shortcut at a time; clicking another key moves the "Press…" prompt there. ↺ resets one, "Reset all to defaults" resets everything. W, Esc, Return, the arrows, Space and ⌘/Ctrl-Z are fixed. > **Pro Tip:** learn W first. Instead of memorising the list, search the Wonderlist for what you want to do and it shows you the key. ### Navigation - G opens the Go-to menu for boxes and labels (G then T for Tasks, G then H for Trash, G then D for Drafts, G then S for Sent). - Direct keys: I Inbox, O Other, P Follow-Ups, T Tasks, / Search, U refresh. - Space scrolls the reading pane down one screen; Shift+Space scrolls it back up. - Escape steps back one level at a time: it closes the open menu or modal first, then saves and closes an open reply (it goes to Drafts and you stay on that email), then clears search, then returns to the top of the Inbox. > **Pro Tip:** Escape is safe to press repeatedly — it unwinds one layer at a time and always ends at the top of your Inbox. ### Everywhere - ⌘/Ctrl-Z undoes your last action. - = opens Settings. - ? or the Help item opens this window. - V starts AIVA, the AI voice assistant. --- ## AIVA — The AI Voice Assistant Source: https://wondermail.ai/help/voice-assistant AIVA is the two-way voice assistant that reads your mail aloud, takes dictation, and runs commands hands-free. ### Starting AIVA Press V anywhere in WonderMail, or click the microphone button in the reading pane toolbar or the composer toolbar. The first time, your browser asks for microphone access — AIVA cannot hear you until you allow it. A card appears at the bottom of the screen showing whether AIVA is listening, thinking or speaking, what you said, and what it said back. Press Stop on that card, or say "stop", to end the session. AIVA knows where you are. With an email open it greets you and waits for a command; with nothing selected it offers to search or move you to a box. ### What you can say - "Reply", "Reply all" or "Forward" opens the composer and starts dictation. - "Read it to me" reads the open email aloud; "Summarise this" gives you the gist. - "Archive", "Delete", "Park", "Snooze until tomorrow morning" and "Label this Mortgage" act on the open email. - "Go to Inbox", "Go to Follow-Ups", "Go to Tasks", "Find emails from Leigh" and "Search for rate sheet" move you around. You do not have to use exact wording. "Write back", "Reply to everyone", "Pass this on", "Read it back to me", "Go ahead and send", "Ship it", "File this away", "Get rid of this", "Park this for later", "Keep it unread", "Remind me tomorrow morning", "Take me to Inbox", "Look for rate sheet", "Thanks" and "Stop listening" all work too. If AIVA cannot make out what you said, it says so out loud and asks you to repeat it. After two tries in a row it stops listening and tells you to press V again. ### Phrases AIVA was never taught If what you say isn't one of the phrases above, AIVA no longer gives up. It sends what you said to the AI, which works out what you meant: it either runs the matching command, or answers your question using this help guide and your own mail. So "Do I have any unread email?", "Who emailed me today?" and "What does parking do?" all get a real spoken answer. Anything that changes or removes mail — delete, archive, park, snooze, label, mark unread or send — is confirmed first when the AI had to guess. AIVA asks "Do you want me to delete this email? Say yes or no", and only acts when you say yes. Phrases AIVA already knows still run straight away. To end the session say "Stop", "Stop listening", "Never mind", "That's all", "We're done", "Thanks" or "Goodbye", press V again, or click Stop on the card. > **Pro Tip:** every voice action uses the same Undo as the keyboard, so anything AIVA does can be undone. ### Spoken summaries of your mail Say "Summarise unread email" for everything you haven't read in the box you're in, "Summarise all email" for that whole box, or "Summarise everything" for Inbox, Other, Follow-Ups and your 4- and 5-star tasks together. "Summarise since yesterday" covers only what has arrived since yesterday morning. Say "Summarise tasks" — or "Summarise my to-do list" — for a spoken run-through of your open tasks only, with no email in it. AIVA reads up to 100 conversations, follows each conversation through its recent replies, skips marketing, newsletters and automated mail, puts the most urgent first, keeps the briefing to about 15 seconds, and ends with the two things to focus on next. Those two are chosen by deadline and consequence: something due today or overdue, someone blocked waiting on your answer, money, a client or a commitment at stake, or something that cannot be fixed if it slips. Anything purely informational, already answered or waiting on someone else is never picked, and if nothing qualifies AIVA says so. AIVA also ignores sounds that are not speech — background noise, clicking, coughs, sighs or music — instead of treating them as a command. While it works, a card in the bottom right shows "Reading up to 100 conversations…", then the full text of what AIVA says, how many conversations it read and how many it skipped. Say "Say that again" — or "What did you say?", "Come again", "Pardon" or "What was that?" — to hear AIVA's last reply again, whether that was a briefing, a read-aloud or any other answer, without using the AI again. Say "Tell me more about number one" to get the detail on a specific conversation from a briefing. Say "How do I snooze an email?" — or any other "How do I…" question — and AIVA answers from this help guide. You can change the wording AIVA uses and the target length in Settings > AI Assistant > AIVA voice summaries. Leave the instructions blank to use the built-in wording. Admins can see what the app's AI work costs in Settings → Admin → AI usage: totals for today, the last 7 days and the last 30 days, broken down by feature, by model, by day and by heaviest user, with failures and average response time beside each figure. Right-click an email and choose "Move this email…" to open the Move To menu. It lists mailboxes first, then your starred labels, then every other label; choosing a label files the email under it and archives it. Type in "Find a label..." to narrow the list, scroll it with a mouse wheel, trackpad or touch, and move through it with the arrow keys. ### Dictating an email After AIVA says "Got it. Start dictating", just talk. Say "new paragraph" or "new line" to break the text up, and say "comma", "period", "question mark" and the like to punctuate. While you dictate, your words appear on the AIVA card as you speak them, and each finished sentence is written into the email as you say it. If the live connection is unavailable, AIVA quietly carries on the way it always has, writing each sentence after you pause. Say "scratch that" to remove the last sentence, or "delete last word" to remove the last word. Say "stop dictating" to keep the draft and stop talking, or press Esc at any time to turn the assistant off — your draft stays open with everything dictated so far. Say "I'm done, send this" and the email sends straight away — with the usual undo window, so you can still stop it. ### Privacy and portability Your speech is sent to WonderMail's server, which passes it to the voice provider and returns the words. Your email text is never used to train the voice service, and the voice provider can be swapped without changing how AIVA behaves for you. --- ## Auto-drafts — replies written for you Source: https://wondermail.ai/help/auto-drafts WonderMail can have a reply waiting, in your own writing style, on email that needs an answer. Nothing is ever sent for you. Settings > AI Assistant > Auto-draft turns on AI-written drafts. It is off until you switch it on, and it has two separate switches: Auto-reply drafts (a reply waiting on mail that needs an answer) and Auto-follow-up drafts (a nudge on something you sent). Nothing is ever sent automatically. Personalization holds standing instructions such as never schedule before 10am, and Knowledge holds facts and links the drafts may quote. My other addresses lists addresses that forward to you, such as info@yourdomain.com, one per line: auto-reply drafts treat email sent to them as sent to you. Only list addresses you personally answer. When Auto-draft is on, a reply is written for you in the background on email that needs an answer, or on any reply from a real person in a conversation you took part in (then the first option is a short thank-you), so it is already waiting when you press R. Nothing is ever sent for you, and a draft you have not touched is never stored in your Drafts box. The moment you type in it, it becomes your own draft and is never rewritten. Right-click an email you have already replied to and choose "Draft this" to ask for one by hand. The greeting uses the first name of the person who wrote, ignoring professional credentials such as CPA or CA; when the email comes from a team or company name such as a helpdesk, the name they signed with is used instead; if the writer signs with a short form of their first name, such as Chris for Christopher, that short name is used; and if no real name is written in the email the draft opens with "Hi there,". The greeting word follows your habit: if the last email you sent that person opened with Hey, Hello or another greeting, drafts use the same word (for example "Hey Steve,"); otherwise they use Hi. Forward never shows reply drafts. Instead, once you enter the first To address, a short suggested note to that person appears (for example "Hi Ryan, FYI, see below..."). The name comes from that person's own emails, or from a plain address such as ryan@; otherwise it opens with "Hi there,". The greeting word follows your habit: if the last email you sent that person opened with Hey, Hello or another greeting, drafts use the same word (for example "Hey Steve,"); otherwise they use Hi. Regenerate writes a new one, Not right clears it, and typing makes it yours. Above an AI draft, "Choose a reply" introduces four named buttons offering four ways to answer — saying yes, politely declining, asking a question first, or replying later. One click swaps the draft to that reply. "Regenerate" writes a fresh set if none fit. On the next row, "Lean yes" and "Lean no" are optional: picking one of the four replies is enough on its own, and you use Lean only when you want the whole set rewritten towards accepting or declining. They never commit you to a price, time or agreement. Any [DATE] or [TIME] stand-in appears on that row as a quick picker, or you can delete it with the small x. The time picker opens with 12:00 pm centered in the visible list. If a draft signs off, it uses the first name from the signature WonderMail picks for that reply (for example "John @ MLN" signs as John). With Auto-follow-up drafts on, a nudge is also written about an hour before a follow-up reminder is due on email nobody has answered. Auto-drafts learn: press “Not right” above a written draft and say what was wrong. Your note is remembered for that person alone or, when it is a general preference, for everyone; the AI ignores a general preference where it would be inappropriate. Settings → AI Assistant can read your own sent mail to learn how you write, and clear everything your feedback taught us. Settings → AI Assistant lists everything your draft feedback has taught us, marked for one person or for everyone, and each note can be forgotten on its own. A follow-up nudge written for you appears in the reply box the same way a reply draft does, with the same controls. > **Pro Tip:** the four answers start being written about half a second after you open an email that needs a reply, so they are usually already waiting the moment you press R. If you start typing before the suggested reply is ready, it is added below your last line and highlighted. Keep it, edit it, or press Delete to remove it. When a suggested reply appears, all of it is highlighted, so just start typing to replace it. Press Tab instead to keep it and open a new empty line above the closing (for example above "Cheers, Robert"), ready for you to add your own words. --- ## Using WonderMail on Mobile Source: https://wondermail.ai/help/mobile Here's what changes on a phone or tablet, and what stays exactly the same as on the desktop. ### The mobile layout - A single-column layout with a bottom tab bar for the main boxes, plus a More menu for the remaining boxes and Settings. - The More menu includes Follow-Ups (L), so reply reminders and scheduled-email reminders (rows that show "Sends" with the send time) are available on mobile too. The Follow-Ups row shows a count: due reminders in the accent colour, or the total pending when none are due yet. - Tapping a row opens the reading pane full-screen; the back control returns you to the list. - Single-key actions still work on the mobile reading pane, and the composer shows CC and BCC only when you need them. - Sending on mobile works exactly like the desktop: replies, replies to all and forwards go out through your mailbox (forwarded files come along), you get the same Undo countdown, drafts are cleared once the message goes, the signature you used is remembered for those recipients, "Archive after sending" still archives the conversation, and the clock button schedules the email for later with an Undo option. ### Everything stays in sync Everything is stored server-side, so labels, snoozes, tasks, settings and search history are identical on every device you sign in from. > **Pro Tip:** triage on your phone with confidence — snoozes and labels you set there are already waiting on your desktop, with no sync step to remember. --- ## Settings Source: https://wondermail.ai/help/settings This is a map of every Settings tab and what you can change in each one. ### The tabs - General: timezone, quick-snooze buttons and their shared return time, follow-up reminder defaults, Auto-capitalize for the composer, your AI profile, and your data controls. - Appearance: choose your own colours for the top header, email list, labels list, vertical toolbar, and reading pane. Open email highlight sets the colour behind the email you are currently reading in the list; unread emails are marked by a blue dot to the left of the sender name. Each row has a colour swatch and a hex box, Reset returns one row to the standard colour, and Reset all colours restores everything. Your choices are saved to your account and appear on every device you sign in to. - Accounts: connect Google, Microsoft, or IMAP accounts, set the Main account, reconnect a disconnected one, or remove an account. - Mail arrives in batches. If a batch is interrupted, WonderMail re-reads that batch from its start instead of moving past it, so no email is skipped; Settings → Accounts shows progress while a catch-up runs. - Twice a day (6 AM and 6 PM Eastern) WonderMail compares the last 48 hours of your mail with your provider and automatically pulls in anything missing. - Signatures: create signatures here; set the default signature and Auto-display per mailbox from the Signatures menu in the composer. - Meeting links: save the meeting links you send most often, each with its own wording, for the video-camera button in the compose toolbar. - Labels, Block List and Rules: manage labels, blocked senders, and automatic sender rules (label, archive, label + archive, or delete). - Tasks: the Snooze Limit and which star levels it applies to. - Shortcuts: the full keyboard reference with a tooltip on every entry. - Activity: a searchable record of syncs, sends, rule firings, connection attempts, and failures, including the account, sender and recipient involved. Filter it by email address or email ID. - Activity → Errors: every error WonderMail hits, newest first — each red notice you were shown, plus errors that never showed a notice such as app crashes, failed sends and sync failures. Each row gives the time, a plain description and the technical detail, and Copy error log copies the list for support. - The same error happening many times is bundled under one heading with a count, such as “12 times”; click the heading to open the individual entries. Recent send failures groups repeats the same way. - One crash is recorded once even though the app catches it twice, and entries recorded while the app is being edited in the Lovable preview carry a grey “Preview” tag and are left out of admin alert emails. - Changelog: every bug fix and new feature is listed at /changelog, newest first, with the date and time in Eastern time, whether it was a bug fix or a new feature, a short title and a description of what changed and how to use it. Buttons at the top filter the list to All, New Feature or Bug Fix, each new feature has a More info… link that opens its help page in a new tab, and a fix that a later fix replaced is removed so only the change that holds is listed. Error notices stay on screen until you close them with the “x” in their top-right corner, so a failure can never disappear before you have read it. Every notice shows that “x” in light gray at all times (no need to hover to find it). Success and informational notices still fade on their own. Activity opens with the last 90 days. Keep scrolling and older activity loads automatically, marked by an “Older than 90 days” divider, until the list reaches the very beginning and shows “No more activity”. > **Pro Tip:** tune the quick-snooze durations in Settings → General to the rhythms you actually use. They sit in the fixed center rail between the email list and reading pane, so the right ones save clicks all day. ### AI profile "Who you are" and "Your goals" (up to 10,000 characters each) give AI-drafted task notes context about you. ### Saving Settings save when you click Save — nothing is written in the background while you type. > **Pro Tip:** Activity is the first place to look when something behaves unexpectedly — it records syncs, sends, rule firings and failures with the account and addresses involved. --- ## Your Data, Privacy and Security Source: https://wondermail.ai/help/your-data Here's what WonderMail stores, how to export or delete it, and the security measures protecting your mail. ### Your data controls Settings → General → Your Data holds two controls that cover every connected account at once. - Export downloads everything WonderMail stores for you (messages, threads, labels, tasks, rules and settings across all accounts) as a JSON file, and lets you choose where to save it. - Delete permanently erases your WonderMail account and all synced data across all connected accounts. It asks you to confirm twice, including typing a confirmation phrase, because it cannot be undone. Deleting your WonderMail account never deletes mail at Gmail, Outlook or your IMAP host. > **Pro Tip:** export before any big clean-up. The JSON file is a complete copy of your WonderMail data, so a bulk rule or mass delete is never a one-way door. ### Security For security, WonderMail signs you out automatically after 7 days without activity; you will see "Signed out after 7 days of inactivity." on the sign-in screen. Your mail is synced to WonderMail's servers so that search, snooze, undo send and cross-device state are instant. It is protected by encryption at rest, per-user row-level access controls, and provider credentials that never reach the browser. No one else — including WonderMail administrators — can read your mail, tasks, contacts or settings without your permission. If an administrator needs to look at your account to help you, their request appears in Settings → Accounts, and nothing is shared unless you allow it. Approvals last 72 hours and you can revoke them at any time. If a screen ever stops working, you will see an error number and a Reload button instead of a blank page — press Enter or choose Reload to continue. Reloading usually fixes it, and anything you were typing is saved in Drafts. --- ## AI Help Source: https://wondermail.ai/help/ai-help Here's how the built-in AI assistant answers questions about WonderMail and about your own mail. ### Asking a question Type a question in Help (or in the search box) and choose Ask AI to get an answer about WonderMail. Help opens on the topic for the screen you are on — for example, opening Help from the Reading List tab in Tasks jumps straight to the Reading List section. Every other topic stays in the list on the left. The assistant is grounded in this help content, so it answers about features exactly as they behave — and it can also look at your own mail, tasks and accounts to answer questions like "how many unread emails do I have?". After an AI answer, choose Ask another question to clear it and return to the question box, or choose Close. You can also press Escape or use the X to close Help. Ask for a link to any help page — for example "give me a link to the help doc on Send & Archive" — and the answer includes a clickable link that opens the page in a new tab; matching topics also appear as Read more links under the answer. > **Pro Tip:** ask about your own mailbox, not just features — questions like "how many unread emails do I have?" are answered from your live data. ### Limits and accuracy - General, non-personal search-box answers are shared across users for up to 7 days, so asking the same question again is instant and does not use the daily limit. Answers based on your mail, tasks, accounts, open conversation, documents, searches, or clarifications are never shared. - There is a limit of 100 AI questions per day per user. - If one AI provider is busy, WonderMail automatically switches to a backup provider and answers anyway; you only see a message when all three are busy at once. - If the assistant does not know something, add it here: help content is the assistant's only source of product knowledge. --- ## FAQs Source: https://wondermail.ai/help/faqs These are quick answers to the questions people ask most often about training, snooze, reminders, tasks and syncing. ### Mail and senders - Does archiving a spam email unblock the sender? No. Unlike pressing S (Not spam) on an email in the spam box, archiving spam emails does not unblock the sender, and future mail from that sender will still be spammed. - If I train a sender to Other while All Accounts is selected, which accounts does it affect? All of them. Sender training is stored per user, not per account. ### Snooze and reminders - Where do snoozed emails come back to? The Follow-Ups box, sorted with the most recently returned on top — except a snooze of one hour or less, which returns to the same box you snoozed it from. - How do I stop being reminded about an email I sent? Reply reminders cancel themselves when someone replies; otherwise archive the email from Follow-Ups, or turn reminders off in Settings → General → Follow-Ups. ### Tasks - Why did my task move to the Future box instead of snoozing? It exceeded the Snooze Limit in Settings → Tasks, and its star rating was at or below the "Snooze Limit applies to" level. ### Mistakes and syncing - Can I undo a mistake? Almost always. Actions show an Undo toast, and ⌘/Ctrl-Z undoes the last action — except a send in its countdown, which is stopped only by the Undo button in the sending notice. - Why is my mail still syncing? The first sync of a large mailbox runs in batches. Press U at any time to check the server for new mail. - Why was I signed out? WonderMail signs you out after 7 days without activity. > **Pro Tip:** when you are unsure whether an action is reversible, do it anyway and watch for the Undo toast — ⌘/Ctrl-Z reverses the last action even after the toast fades from view.